What is ClickSWITCH®?
ClickSWITCH® is an automated account switching solution that makes it easy for you to quickly and securely switch your recurring direct deposits and automatic payments from your previous financial institution account to your new or existing account with Crossroads Bank.
How does ClickSWITCH® work?
ClickSWITCH® removes the hassle of contacting all of your billers and depositors to inform them of your new account information. You input your payment and direct deposit information to our secure ClickSWITCH® system, submit the switch and we’ll do the rest. You can monitor the progress of your switches by clicking on the “View Existing Switches” on the home screen of your Dashboard.
*Note some business and financial institutions may not use ClickSWITCH® or may have specific instruction on how to change a payment or direct deposit like logging into a company website or verifying personal credentials.
Is ClickSWITCH® secure?
Yes. ClickSWITCH® uses the latest in online encryption protection to gather and store your switch information. Additionally, our facilities adhere to the highest industry standards with regard to the security of your personal information.
Who do I contact if I need help setting up my switches or if I have questions?
Please contact Crossroads Bank for assistance.
How do I log in and get started?
Getting started with ClickSWITCH® is easy! Once you’ve been enrolled, you’ll need the SwitchTRACK code provided to you during enrollment, or you can activate your ClickSWITCH® account through the Welcome Email you received. There also is a link on www.crbanktx.com to connect our customers with the main ClickSWITCH® page. On our website click "Switch kit' under the resources tab.
Where do I get a SwitchTRACK code?
Crossroads Bank will provide you with a SwitchTRACK code form when you are enrolled at any branch location. You can also get your SwitchTRACK code over the phone from an account representative at Crossroads Bank if you were enrolled over the phone.
My SwitchTRACK code isn’t working; what should I do?
Please contact Crossroads Bank for assistance with your SwitchTRACK code.
What do I need to start my switch?
You’ll need to gather all of your automatic payment and direct deposit information to get your switches started. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.
What is an automatic payment?
An automatic payment is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.
What is a direct deposit?
A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.
How long will it take for me to submit a switch request?
Submitting a switch typically takes less than 90 seconds.
Once a switch has been submitted, when does a company receive the information?
Switches are processed and sent out within 24 hours of the switch being submitted.
How long will it take for my switch to be complete?
Once a company receives the form, automatic payment and direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts.
Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.
Do I need to call my billers and depositors to confirm the switch?
We display the status for each automatic payment or direct deposit on the home screen under the button titled “View Existing Switches”. If a switch shows a “Completed” there’s no need to contact the biller or depositor. For switches that are marked as “Mailed” for more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information.
Why do I need to enter my billing account number or other specific information?
Companies require specific information to ensure your identity and to update the account information in their system.
Which address should I use for my biller and depositor?
A large number of billers and depositors are already in our system. However, if we do not have a company’s address, please use the address that is indicated on the payment confirmation or statement the company sends you. You can also typically find the address displayed in the help or Contact Us areas of the company's website.
When is it safe to move/remove funds from my prior account?
We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.
One of my switches has an “Action Needed” status. What does this mean?
Occasionally, after you have submitted a switch for processing, our research team determines that the company requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. You may also see an “Action Needed” status if the switch is rejected for other reasons. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.
Will I be notified of any switch updates?
If you provided an email address during enrollment and have allowed alert emails, you will receive switch updates via email. If not, you will need to log in to ClickSWITCH® and view the switch status.
Can I use ClickSWITCH® to switch my bill payments?
Since bill payments are not automatically recurring, you’re not able to use ClickSWITCH® for them.
I’m having technical difficulties. Who should I contact?
Please contact a Crossroads Bank representative for assistance.
Yoakum location 361-293-3572
Victoria location 361-703-5103
Moulton location 361-596-4616